We value a close and respectful relationship with our customers and we try to reflect this in our daily service and in the quality of our products and services.
The return and exchange policy described below is part of this daily relationship:
In general, the rules applied to exchanges, returns or refunds are those laid down in the consumer code of the place where the product or service was sold. As a reference, we have the place where the company's head office is located. Please consult your code if the product was sent from a local warehouse or is considered an internal sale.
As a general rule, all products, with the exception of those for intimate use, can be returned or exchanged in the event of faulty origin.
Products stored outside the customer's country of request are considered international purchases and will only be exchanged or returned in the event of a faulty origin.
we advise you to make a good choice of intimate products, as they cannot be exchanged, and also to make a good choice of internationally purchased products, which will only be exchanged due to faulty origin.
All products that may be exchanged or returned must be in the same condition as when they were received and their packaging must be preserved.
Prior notification must be sent to walalepo.digital@outlook.com with photos of the defect identified.
Within 5 working days we will analyze the request and give you a feeback with guidelines for delivery or return if the request is approved or even for a refund of the amount paid.
The above is a summary of our return and exchange policy, if you have any questions please contact us and we will be happy to help clarify.
Policies may change due to changes in the consumer code in your country or even due to internal company rules, so please be aware. We will always work in the best interests of our customers.